The first hotel in Switzerland welcomes JEEVES
Robotise’s service robot is handling room service for guests at the Radisson Blu Hotel, Zurich Airport

Munich, 15. January 2021. In a highly successful start, JEEVES is now captivating guests at the Radisson Blu Hotel, Zurich Airport. The service robot delivers drinks, snacks, small meals like burgers, pizza and salad and a range of other items. This contactless service, which takes the items direct to the guests’ door, supports hotel staff in their day-to-day work. The successful launch of the service robot at the hotel in Zurich marks the first foray of the Munich-based technology enterprise Robotise into the Swiss market. Radisson Blu Hotel, Zurich Airport is using the latest model of the smart helper, which ensures full compliance with all performance, safety and hygiene requirements.

The Radisson Hotel Group’s commitment to a digital assistant shows just how relevant digital transformation is for the international hotel industry. Daniel Twerenbold, Regional Director Switzerland, Italy, Austria & South East Europe at the Radisson Hotel Group, sees JEEVES as the ideal addition, allowing contactless services for guests: “When I saw JEEVES in a video for the first time, I was instantly convinced that this robot, with its technical capabilities, could provide the ideal support for our room service. We are delighted to be using JEEVES to provide our guests with an exclusive, contactless and secure service that fully complies with our Radisson Hotels Safety Protocol.”

To allow JEEVES to autonomously service all 330 rooms and suites at the Radisson Blu Hotel, Zurich Airport, the control system of the Schindler lifts was upgraded. Now, thanks to innovative cloud technology, the lifts can communicate directly with the service robot, allowing JEEVES to provide seamless service on all floors. “Working hand-in-hand with Robotise and Schindler, we view ourselves as innovation drivers”, says Daniel Twerenbold, “and I am very grateful for this joint project. Our partner Schindler recently reprogrammed our lifts, and we took that as an opportunity to reorganise our service processes.” 

By equipping the first hotel in Switzerland with its clever robot, the Munich-based technology company is paving the way for further expansion in the neighbouring country. The desire for contactless, yet outstanding service in the hospitality industry has boosted the demand for the smart service robot: “We are thrilled about the partnership with Radisson Blu Hotel at Zurich Airport,” says Oliver Stahl, CEO Robotise. “It proves that innovative, forward-looking technologies are here to stay in the hotel industry. As an extremely popular tourist destination, Switzerland is an important market for us for the use of service robotics in the hotel industry.”

About Robotise

Robotise develops and markets service robots for businesses and public institutions. The core ambition is to solve everyday challenges where service robotics can achieve great benefits - such as improving service performance, relieving staff, compensating for skill shortages and opening up new opportunities for customers. Robotise was founded in 2016 by Johannes Fuchs and Oliver Stahl. The company is headquartered on the "Campus of Ideas" in Munich. Robotise is planning to grow further in all business areas.

More information at:


Radisson Blu is the largest upper upscale hotel brand in Europe and delivers a positive and personalized service in stylish spaces. By paying close attention to small details that make a big difference, Radisson Blu inspires unforgettable experiences with every stay. Our hotels and resorts provide a full range of innovative products and services, delivering genuine and relevant guest experiences with a distinctive Yes I Can! attitude. Radisson Blu hotels can be found in major cities, key airport gateways, and leisure destinations. Guests and professional business partners can enhance their experience with Radisson Blu by participating in Radisson Rewards, a global loyalty program offering exceptional benefits and rewards.

Radisson Blu is part of Radisson Hotel Group, which also includes Radisson Collection, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

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Robotise Contact
Sarah Bretzler

Olivaw GmbH, Fuchs, Johannes
15 January, 2021
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