München, 1. September 2020. The corona pandemic has sparked a demand for service robot colleagues. These autonomous electronic assistants make it easy to maintain social distancing rules and provide even greater safety thanks to smart technology. Like JEEVES, who today returns to work as a service robot at the NYX Hotel Munich on Hoffmannstraße. The friendly robot is controlled by an app or the telephone in the room. As a rule, the 1.20-metre minibar butler needs only five minutes to arrive at the guest’s door and deliver drinks and snacks. The chilled drawers can be opened using an anti-microbial touchscreen. JEEVES is so popular that some guests call him mainly to take that perfect selfie. This useful robot was named after the legendary character invented by British-American author P.G. Wodehouse. “Jeeves” was the quintessential butler who anticipated his master’s every wish. 

“Our robot colleague Jeeves is the perfect addition to our team. He exudes a sense of fun as he cruises through the corridors – and he frees up our staff so that they can devote themselves wholly to our guests”, says Jacolien Benes, General Manager of NYX Hotel Munich. 

In order for Jeeves to navigate his surroundings smoothly, all the corridors had to be measured and strips applied to the glass doors, “apart from those minor tweaks we didn’t have to change anything”, Benes says. The only challenge was the elevators. In conjunction with developer Robotise, the hotel has implemented a cloud-based solution for JEEVES to call the elevators. Communication with his human colleagues also works perfectly: after returning to his docking station in the lobby, JEEVES sends an email to the front desk with information about which items each guest has removed from the chilled drawers. These items are added to the room bill. In the course of the evening, JEEVES is restocked. And guests who fancy a hot burger can have it delivered to their room from the Hans im Glück burger bar on the ground floor by JEEVES until 11 pm. 

As a premium lifestyle brand, NYX Hotels by Leonardo Hotels stand for a new generation of hotels. With their incomparable mix of design, art and their staff – the City Lovers – the chain is conquering the European hotel market. The hotels’ interiors are characterised by urban chic and casual coolness – and a service robot like Jeeves is a perfect match for this lifestyle ambience. 

More information about the reddot Design Award Winner JEEVES can be found in the NYX Hotel Munich image video here:


About Robotise

Robotise develops and markets service robots for businesses and public institutions. The core ambition is to solve everyday challenges where service robotics can achieve great benefits - such as improving service performance, relieving staff, compensating for skill shortages and opening up new opportunities for customers. Robotise was founded in 2016 by Johannes Fuchs and Oliver Stahl. The company is headquartered on the "Campus of Ideas" in Munich. Robotise is planning to grow further in all business areas.

More information at:



Headquartered in Berlin, is responsible for the hotel portfolio in Germany, Austria, Switzerland, Poland, Czech Republic, Hungary, Spain and Italy. The brand family consists of: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels and NYX Hotels by Leonardo Hotels. Centrally located, they are known for high quality and service standards as well as stylish interior design with regional flair. 

In every Leonardo Hotel the guests and their individual wishes and needs are the centre of attention - considerate and attentive to all the little details that make the guests’ stay so very special. This has always shaped the self-image of our company. Here everyone can unwind and feel at ease, regardless of whether the purpose of their journey is business or leisure. 

Leonardo Hotels Central Europe is part of the Fattal Hotel Group, which was founded in 1998 by David Fattal. It is one of the fastest growing hotel chains in Europe and Israel and operates 222 hotels with 43,000 rooms in 106 destinations and 19 countries. The brand portfolio includes: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo Hotels, Jurys Inn, Apollo Hotels and Herods. The Israeli hotel group is listed on the Tel Aviv Stock Exchange (TASE).

Robotise Contact
Sarah Bretzler


Leonardo Hotels Contact
Corporate Communications

Olivaw GmbH, Fuchs, Johannes
1 September, 2020
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Reinventing the minibar
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