Who is JEEVES? And why do I need him in my hotel?

Introduction of new technologies, creating meaningful experiences and staff retention are among the top concerns for many hotel managers. JEEVES, the first service robot for the European hotel industry helps hoteliers tackle these challenges in a remarkable way.

Technology
Guests have become more sophisticated when it comes to picking a hotel; and technology is without a doubt one of the deciding factors when booking a room. The introduction of new technologies gives hotels an advantage helping them save time and money and improving the quality of their service. You need to think outside the box when it comes to introducing new technologies and start offering experiences that will surprise your guests.

Let’s take the example of the mini bars, JEEVES can replace up to 200 mini bars in a hotel. This allows you to save on energy and gain valuable time while reducing the effort of restocking minibars once a day. Moreover, JEEVES automatically reports sales to the front desk eliminating the need for regular inventories. Finally, you are providing guests with a unique and innovative experience that will help your hotel stay up to date and improve the ratings.

Create meaningful experiences
JEEVES is room service, room shopping™, a minibar, an infotainer and a teammate. We want to change the concept of room service. JEEVES can bring to hotel guests a new shopping experience. Room service does not have to be limited to food and beverages, we propose an in-suite shopping experience with products that fit the profile of your hotel. JEEVES can bring your guests gourmet local products, premium souvenirs and fancy cosmetics.

Let’s take the example of the mini bars, JEEVES can replace up to 200 mini bars in a hotel. This allows you to save on energy and gain valuable time while reducing the effort of restocking minibars once a day. Moreover, JEEVES automatically reports sales to the front desk eliminating the need for regular inventories. Finally, you are providing guests with a unique and innovative experience that will help your hotel stay up to date and improve the ratings.

Create meaningful experiences
JEEVES is room service, room shopping™, a minibar, an infotainer and a teammate. We want to change the concept of room service. JEEVES can bring to hotel guests a new shopping experience. Room service does not have to be limited to food and beverages, we propose an in-suite shopping experience with products that fit the profile of your hotel. JEEVES can bring your guests gourmet local products, premium souvenirs and fancy cosmetics.

With JEEVES´ built-in delivery drawer only the sky is the limit. Besides room shopping it allows your front desk personnel to send items such as towels and toothbrushes to a room. The process is very simple, just place an item inside the drawer, enter the room number and press “Go”. JEEVES will find his way safely on his own.

As an infotainer JEEVES can provide guests with useful information about the hotel. Common questions that are asked at the font desk can now be redirected to JEEVES.  Where is the closest metro station? How long does it take to get to the airport? Where can I try the best local food? Is late check out available?  What time is breakfast tomorrow? JEEVES will soon be able to answer the most important questions right at the lobby.

Staff retention
Contrary to common belief our robot will not take people’s jobs. JEEVES’ main mission is to support the hotel staff in order to optimize their time. Mornings can be one of the busiest times in a hotel, guests are checking out, breakfast is being served and guests require information about how to get around the city. During moments like these JEEVES will be able to shine among the staff members. JEEVES helps hotels maximize productivity by taking over mechanical tasks, enabling staff to focus on responsibilities that bring more value to the customer’s experience.

Find here more information about JEEVES. Join the Robotise family an UpGREAT your service and guest’s experience with JEEVES, the Service Robot for the hospitality industry.

Robot Morality

Artificial Intelligence (AI) is arguably the most exciting, most recently also increasingly controversial, field in robotics. AI will outperform humans in a growing range of fields in the years to come.

The ultimate version of AI would be a recreation of the human thought process; a man-made software (bot) or machine (robot) with our intellectual abilities – including the ability to learn, reason, use language, and formulate original ideas.

Today, AI machines are able to replicate some specific elements of intellectual ability or understanding. As a consequence, humans and (ro)bots are working much more closely together than ever before. Firstly, we’ll see increasingly collaborative robots, aka “cobots”, which are working with humans hand-in-hand on the factory floor. Secondly, computer programs that talk like humans, aka “bots” or “chatbots”, are approachable as if you hold a conversation with another human to accomplish a task. The future is machine and human.

This all relates to the subject of the Technological Singularity.* The singularity will come after a time when our technological creations exceed the “computing power”, or intelligence of the human brain.

Singularitarians say that we simply cannot fathom what such a future would be like. However, an essential question will become “How can we teach the concept of ethics to (ro)bots, how do we ensure AI behaves morally”? This is what is referred to as “Good AI”.

From a neuroscientist’s perspective, (ro)bots shall learn more from human development. For example, we teach children concepts of morality before we teach them more complex ideas like algebra. After they are able to conduct themselves appropriately in social situations, we go on to teach them language skills and things that require reasoning that is more complex. We plan to follow the same pattern with AI. What we decide to create is up to us.

“We can’t retrofit morality and ethics. We need to focus on that first and build it into (ro)bots’ core. The real problem of (ro)bot morality is not the (ro)bots, but us. It starts with company ethics and people behavior. The greater the freedom of a man or machine, the more it needs and will need moral standards”.

We here at Robotise make the field of robotics, and specifically that of robots safe to interact with. The way our robots operate ensures that our customer can collaborate with them in many ways. Also, all data is kept secure and private, meaning you own your personal data.

Oliver Stahl

* Technological Singularity was a term coined by Vernor Vinge, the science fiction author, in 1983. “We will soon create intelligences greater than our own,” he wrote. “When this happens, human history will have reached a kind of singularity, an intellectual transition as impenetrable as the knotted space-time at the center of a black hole, and the world will pass far beyond our understanding.”

How the Story Began

Robotise started up near the end of 2015 out of the Technical University Munich. At this time, software was already enabling service robots to leave the factory setting behind and to transition into the everyday lives of people. Soon enough, people will be interacting with service robots every day, which makes design a critical component to moving them successfully out of factories and into the real world. These robots need to be secure and enjoyable to interact with and most importantly, they need to make an economic contribution.

It took several dozen interviews, starting at airports, care homes, and hospitals to finally arrive at hotels, to formulate a simple but distinguished question: Why maintain hundreds of separate minibars (one in each room), if you can have one minibar that comes to every room? This makes for almost a 100-fold increase in efficiency for hotels. That’s where our story begins.

The AMR Got New Paint Job, Delivers Coffee

Our first prototype is now fully working and can even deliver coffee. In the top right hand corner of the screen, one can see the map of the office, which the robot generates completely on its own. This video also demonstrates the robot’s safety features, which cause it to stop when a person walks in its path.

Our Autonomous Mobile Robot (AMR) Prototype is Ready

After 5 months of designing, long nights of programming, and hard work in our workshop, our prototype has finally been finished! It is currently controlled by a remote controller, with our next step being to get it moving autonomously by way of our custom navigation software.

How Robots See the World

With the use of onboard sensors, the robot is able to detect objects and other items in its surroundings to construct a “map” of the world. This map is then used to autonomously by the robot to navigate its environment.

Welcome to the Robotise Blog

Robotise was founded with the mission of taking robots out of the research lab and into the real world with one simple goal in mind: To make the world a better place with robotics.